Welcome to Adventure Getaway Gear (AGG Gear). This Shipping Policy explains where we ship, what shipping costs, how long processing and delivery usually take, and what to do when a shipment needs attention.
On this page:
We currently ship to eligible addresses in the contiguous 48 United States and Washington, D.C.
We do not currently ship to Alaska, Hawaii, U.S. territories, or APO, FPO, or DPO addresses. Available destinations are also confirmed during checkout.
The $50 threshold is based on the merchandise subtotal after discounts and before taxes and shipping. Shipping eligibility is calculated for the order during checkout.
Review the shipping charge before submitting the order. If checkout displays a rate that does not match an applicable published offer, please contact us before completing the purchase so we can review it.
Orders are typically processed within 1–3 business days after a properly completed order is placed. A properly completed order includes successful payment authorization and the information needed to fulfill the order. Processing ends when the shipment is handed to the carrier.
Processing time can vary by product availability, customization, production method, supplier, and fulfillment location. If a product has a materially different processing estimate, that estimate will be disclosed on the product page before purchase.
For this policy, business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday begin processing on the next applicable business day.
Most orders arrive within 5–14 business days after shipment. When combined with the typical 1–3-business-day processing period, most orders are expected to arrive approximately 6–17 business days after a properly completed order is placed.
These are good-faith estimates, not guaranteed delivery dates. Carrier volume, weather, routing, destination, product availability, and fulfillment-partner operations can affect timing. A specific estimate shown on a product page, at checkout, or in a shipment notice may apply to that order when it is based on more current information.
When tracking is available, we send it to the email address associated with the order after the shipment is created. Tracking can take additional time to begin showing carrier movement.
Some products are made to order or fulfilled by different suppliers or locations. Items from the same order can ship separately, arrive on different days, and have different tracking numbers. A split shipment does not create an additional shipping charge beyond the amount shown at checkout unless you later request and approve a separate shipping service.
Please review the recipient name, street address, apartment or unit number, city, state, and ZIP code before submitting an order. Contact us promptly if you discover an error. We will try to help, but an address change might not be possible after fulfillment begins.
Some carriers or fulfillment partners cannot deliver particular products to a P.O. box or another restricted address. If we learn that the address cannot be served, we will contact you to request an eligible address or provide the cancellation and refund option required by applicable law.
If a shipment is returned because the customer supplied an incorrect or incomplete address, refused the shipment, or did not claim it, we will contact the customer about the available next steps. A new shipping charge, disclosed before reshipment, may apply. If a refund is available, it will be handled under our Return & Refund Policy; shipping charges actually paid may be nonrefundable unless the problem resulted from our error, a fulfillment or carrier issue for which we are responsible, or applicable law requires otherwise.
If tracking has not updated for an unusual length of time, a shipment is marked delivered but cannot be located, part of the order is missing, or the package arrives damaged, contact us as soon as possible. Include the order number and tracking information. For damage or a wrong item, we may request clear photos of the product, packaging, and shipping label when available.
For a package marked delivered, first check the delivery location, household members, nearby safe locations, neighbors when appropriate, and any carrier notice. We can then help review the tracking record and determine the appropriate next step with the carrier or fulfillment partner.
Depending on verification and the circumstances, an appropriate resolution can include continued carrier investigation, replacement, refund, or another remedy described in our Return & Refund Policy or required by applicable law.
Carrier disruptions, severe weather, emergencies, and other events outside our reasonable control can delay a package after shipment. Although we cannot control the carrier’s operations, we will provide reasonable assistance and will not use a carrier delay to limit a right or remedy that applicable law provides.
We maintain a reasonable basis for the shipping expectations we publish. If we learn that we cannot ship an order within the promised or legally applicable timeframe, we will provide a delay notice with the available revised estimate and the option to agree to the delay or cancel for a full and prompt refund, as required by applicable law.
If we cannot obtain any consent required to continue the delay, or determine that we cannot fulfill the order, we will cancel the affected unshipped merchandise and issue the required refund, including applicable shipping charges. Refund timing and payment-method processing are further explained in our Return & Refund Policy.
Related policies:
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