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Contact information

Contact Information

Last updated: August 1, 2026

We’re here to help with questions about orders, products, shipping, returns, refunds, and support. Use the contact options below and we’ll direct your message to the right place.


On this page:


1. How to Reach Us

Please do not send passwords, authentication codes, or full payment-card numbers by email or through the contact form.


2. Business Information

Adventure Getaway Gear LLC
8101 College Blvd Ste 130 PMB 619977
Overland Park, KS 66210-2793
United States

This is our business mailing address. It is not an authorized return address. Please follow the return instructions below before sending any merchandise.


3. Support Hours

Monday–Friday, 9:00 AM–5:00 PM Central

Most messages receive a reply within one business day during published support hours. Messages received outside those hours are reviewed on the next applicable business day.


4. Order Help

For the fastest help, include the order number when available, the name or email address used for the order, and a brief description of the issue.

For a damaged, defective, missing, or incorrect item, we may request clear photos of the item, packaging, and shipping label when available. These details help us review the issue with the carrier or fulfillment partner.


5. Returns & Refunds

Please do not send returns to our business mailing address or to the address printed on a package. All returns must be authorized before shipment. Approved returns receive the return instructions and destination that apply to the product and fulfillment partner.

To request a return, review our Return & Refund Policy and contact us. Sending an item without authorization can delay or prevent processing.


Related policies:


Policy last updated:
August 1, 2026