Last updated: February 25, 2026
Welcome to Adventure Getaway Gear (AGG Gear). This Return & Refund Policy explains how we handle returns, exchanges, and refunds for purchases made through our online store.
30-day issue window: Please report any defects, damage, or wrong item within 30 days of delivery.
No change-of-mind returns: We do not accept returns or exchanges due to buyer’s remorse (changed mind, wrong size/color selected, or no longer wanted). This is especially important for made-to-order / print-on-demand, personalized, and supplier-fulfilled items.
Supplier / item-specific handling: Some items may have specific claim steps due to supplier requirements, product type, size, or packaging rules. If a particular item has different instructions (for example, photo requirements, packaging steps, or where/if a return must be sent), we’ll disclose those instructions on the product page and/or in your order confirmation. In that case, the disclosed instructions control for that item.
How to start a claim:
Photo verification: To help us resolve issues quickly, we may request photos of the item, packaging, and the shipping label (when available).
Many issues do not require a return: In many cases, verified defects, damage, or wrong-item issues can be resolved with a replacement or refund without requiring a return. In those cases, you may be asked to keep the item as part of the supplier’s resolution process.
If a return is required for a verified issue: If we require a return to resolve a confirmed defect, damage, or wrong item, we will provide written return instructions and cover standard return shipping costs (for example, by providing a prepaid label or other appropriate arrangement depending on the item and supplier process).
Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible. For fastest help, contact us within 7 days of delivery; claims are accepted up to 30 days from delivery.
If your claim is approved, we will provide an appropriate remedy, which may include a replacement, refund, or another resolution. Photo verification is often required, especially for supplier-fulfilled and made-to-order items.
Supplier-fulfilled & made-to-order items: Many items ship from third-party fulfillment partners. In many cases we can resolve a verified issue with a replacement or refund without requiring a return. Do not ship anything back unless we send written return instructions.
Certain types of items cannot be returned, including:
If you have questions about a specific item before purchasing, please contact us.
No change-of-mind exchanges: We do not offer exchanges due to buyer’s remorse (changed mind, wrong size/color selected, or no longer wanted).
Issue-only replacements: If an item is verified as defective, damaged, or the wrong item, we will make it right. Depending on the situation, we may send a replacement at no cost (this may be processed as an “exchange”), issue a refund, or provide another appropriate resolution.
At this time, our store is focused on delivery within the contiguous 48 United States + Washington, D.C. If we begin shipping to additional regions in the future, any region-specific consumer rights will be handled in accordance with applicable law.
Once an issue is verified and a remedy is approved, refunds are issued to your original payment method within 10 days.
Refund amount: Refunds are issued for the amount paid. If you used a discount or promotion, the refund reflects the discounted price.
Processing time: It may take additional time for your bank or credit card company to process and post the refund.
If more than 15 days have passed since your refund was approved, please contact us at support@adventuregetawaygear.com.
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