Welcome to Adventure Getaway Gear (AGG Gear). This policy explains how we handle returns, exchanges, replacements, and refunds for purchases made through our online store.
On this page:
30-day problem-reporting window: Please report a defective, damaged, or wrong item within 30 days of delivery.
No change-of-mind returns: We do not accept returns or exchanges because you changed your mind, selected the wrong size or color, or no longer want the item. This is especially important for made-to-order, print-on-demand, personalized, and supplier-fulfilled products. This restriction does not affect remedies available for a verified defect, damage, wrong item, or rights that cannot be limited under applicable law.
Product-specific requirements: Some products may require particular claim photos, packaging steps, or return instructions because of the product type or fulfillment process. Any material product-specific restriction will be disclosed on the product page before purchase. An order confirmation may restate those requirements but will not create a new restriction after purchase.
When a return is not required: Many verified defect, damage, or wrong-item claims can be resolved with a replacement or refund without requiring a return. If we confirm that no return is required, follow the written resolution instructions we provide.
When a return is required: If we require a return to resolve a confirmed defect, damage, or wrong item, we will provide written instructions and cover standard return shipping through a prepaid label or another appropriate arrangement.
Please inspect your order after delivery. If an item is defective or damaged, or you received the wrong item, contact us as soon as possible. Contact within seven days is preferred so we can investigate promptly, but eligible claims may be reported up to 30 days after delivery.
If the claim is approved, the remedy may include a replacement, a refund, or another appropriate resolution. Photo verification is often required, particularly for supplier-fulfilled and made-to-order products. Do not ship anything back unless we send written return instructions.
Unless a verified defect, damage, wrong item, or applicable law requires otherwise, the following items are not returnable:
If you have a question about whether an item is returnable, please contact us before purchasing.
No change-of-mind exchanges: We do not offer exchanges because you changed your mind, selected the wrong size or color, or no longer want the item.
Replacements for verified problems: If an item is confirmed to be defective, damaged, or the wrong item, we will work to make it right. Depending on the circumstances, we may provide a replacement at no cost, issue a refund, or offer another appropriate resolution.
We currently ship only to the contiguous 48 United States and Washington, D.C. For shipping rates, processing expectations, delivery information, and shipping-delay procedures, review our Shipping Policy.
After an issue is verified and a refund is approved, we issue the refund to the original payment method within 10 calendar days, or sooner when required by applicable law.
Refund amount: A refund is based on the amount actually paid. If a discount or promotion was used, the refund reflects the discounted purchase price. Orders canceled because we cannot ship within the applicable promised timeframe will receive the refund required by applicable law.
Financial-institution processing: After we issue a refund, your bank or card provider may need additional time to post it to your account.
If more than 15 days have passed since your refund was approved, contact support@adventuregetawaygear.com.
Related policies:
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