Find quick answers about orders, shipping, returns, and support. If you can’t find what you’re looking for, reach out — we’re here to help.
Last updated: February 25, 2026
Quick links: Shipping Policy · Return & Refund Policy · Contact Us · Vendor Info
How do I check my order status?
When your order ships, we’ll email tracking information (when available). Some orders ship in multiple packages, so you may receive more than one tracking number.
Can I change or cancel my order?
If your order hasn’t entered processing yet, we’ll do our best to help. Contact us as soon as possible with your order number. Once an item is in production or shipped, changes may not be possible.
Where do you ship?
At launch, we ship to the contiguous 48 United States + Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO addresses.
How much does shipping cost?
Standard shipping is $6.95 for orders under $50. Free shipping applies to orders $50+ (based on your subtotal after discounts and before taxes). Final shipping eligibility is always confirmed at checkout.
How long does delivery take?
Most orders arrive within 5–14 business days after shipment. Timing depends on the item and carrier, and occasional delays can happen.
Will my order ship in multiple packages?
Yes, sometimes. Some items ship from different fulfillment partners or locations. If your order ships in multiple packages, items may arrive on different days.
What is your return window?
We accept issue-based returns/remedies only: please report any
defects, damage, or wrong item within
30 days of delivery.
We do not accept change-of-mind returns (especially for made-to-order / print-on-demand items).
See the
Return & Refund Policy for full details and exceptions.
Do you offer exchanges?
No change-of-mind exchanges: We do not offer exchanges due to buyer’s remorse (wrong size/color selected, changed mind, or no longer wanted).
Issue-only replacements: If an item is verified as defective, damaged, or the wrong item, we will make it right with a replacement, refund, or another appropriate resolution.
In some cases, a replacement may be processed as an “exchange” as part of the fulfillment partner’s resolution process.
How do I start a return or claim?
All returns/claims must be authorized first. Email us at
support@adventuregetawaygear.com
or use our
Contact Us page.
Do not send items to our business mailing address or the address on your package unless we provide written return instructions.
Do you require photos for defects or damage?
Often, yes. For many supplier-fulfilled or made-to-order items, we may require photos of the item, packaging, and shipping label (when available)
before approving a replacement, refund, or return.
Do I have to send the item back?
Not always. Many verified issues can be resolved with a replacement or refund
without requiring a return.
In those cases, you may be asked to keep the item as part of the supplier’s resolution process.
If a return is required for a verified issue, we’ll send written instructions and cover standard return shipping as appropriate to the item and supplier process.
When will I receive my refund?
If approved, refunds are issued to your original payment method within
10 days.
It may take additional time for your bank or credit card company to process and post the refund.
Do you offer discount codes or promotions?
From time to time, yes. Promotions may have restrictions (dates, minimums, item exclusions, usage limits, or eligibility). Eligibility, final pricing, and shipping charges are always confirmed at checkout.
How do I contact support?
Email:
support@adventuregetawaygear.com
Phone:
(888) 717-5370
Contact form:
Contact Us
Support hours: Monday–Friday, 9:00 AM – 5:00 PM Central
Most messages get a reply within one business day.
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