Find quick answers about orders, shipping, tracking, returns, refunds, promotions, and support. If you cannot find what you need, contact Adventure Getaway Gear and we will help.
When your order ships, we will email tracking information when it is available. Some orders ship in multiple packages, so you may receive more than one tracking number and the packages may arrive on different days.
If the normal processing period has passed and you have not received a shipment update, contact us with your order number.
Orders are typically processed within 1–3 business days after payment is confirmed and the order is properly completed. Processing can vary based on product availability and the fulfillment partner handling the item.
Contact us promptly if you discover an error or want to request a cancellation. We will try to help, but a change or cancellation might not be possible after fulfillment begins. Please review your email address, shipping address, products, variants, quantities, discounts, and order total before submitting the order.
We currently ship to the contiguous 48 United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, or APO, FPO, or DPO addresses. Available destinations are also confirmed during checkout.
The $50 threshold is based on the merchandise subtotal after discounts and before taxes and shipping. Review the shipping charge before submitting the order. If checkout does not match an applicable published offer, contact us before completing the purchase so we can review it. See the Shipping Policy for full details.
Orders typically require 1–3 business days for processing. Most shipments then arrive within 5–14 business days after shipment. In ordinary conditions, the combined processing and transit estimate is therefore about 6–17 business days after a properly completed order.
These are good-faith estimates, not guaranteed delivery dates. Carrier volume, weather, routing, destination, product availability, and fulfillment-partner operations can affect timing.
Sometimes. Products fulfilled by different suppliers or locations can ship separately, arrive on different days, and have different tracking numbers. A split shipment does not create an additional shipping charge beyond the amount shown at checkout unless you later request and approve a separate shipping service.
First check the delivery location, household members, nearby safe locations, neighbors when appropriate, and any carrier notice. If the package is still missing, contact us with your order number and tracking information so we can help review the record and determine the appropriate next step.
Report a defect, damaged item, or wrong item within 30 calendar days after delivery. Contacting us within 7 days is preferred because it can make documentation and fulfillment-partner review easier, but eligible claims can still be submitted within the full 30-day period.
This is an issue-reporting window for eligible remedies, not a general change-of-mind return period. See the Return & Refund Policy for details and exceptions.
We do not accept change-of-mind returns or exchanges because of a preference change, an incorrectly selected size or color, or an item that is no longer wanted. If an item is verified as defective, damaged, or incorrect, we may resolve the issue with a replacement, refund, or another appropriate remedy.
Email support@adventuregetawaygear.com or use our Contact Us page. Include your order number, a description of the issue, and the affected item. Do not send an item to our mailing address or the address on the package unless we provide written return instructions.
We may request clear photos of the item, the issue, the packaging, and the shipping label when available. This helps us verify the problem and work with the fulfillment partner or carrier on the appropriate remedy.
Not always. Some verified issues can be resolved without a physical return. If we require a return to resolve a confirmed defect, damage, or wrong item, we will provide written instructions and cover standard return shipping through a prepaid label or another appropriate arrangement.
After an issue is verified and a refund is approved, we issue the refund to the original payment method within 10 calendar days, or sooner when required by applicable law. Your bank or card issuer may need additional time to post it. If more than 15 days have passed since approval, contact support@adventuregetawaygear.com.
Promotions can have dates, eligible products or destinations, minimum purchases, customer-eligibility rules, usage limits, and other stated conditions. Unless an offer expressly says otherwise, promotions cannot be combined, transferred, redeemed for cash, or applied retroactively. Review the checkout total before submitting an order and contact us before purchasing if an expected active offer is not displayed.
While the offer is active, an eligible new customer can use code AGG10 for 10% off a qualifying merchandise subtotal of $56 or more. The qualifying subtotal excludes taxes and shipping. The offer is limited to one use per eligible customer and cannot be combined with another discount unless checkout expressly allows the combination. The code must show as applied before the order is submitted. See the Terms of Service for complete current terms.
Published business hours are Monday–Friday, 9:00 AM–5:00 PM Central. We do our best to respond promptly, and most messages receive a reply within one business day.
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