Find quick answers about orders, shipping, returns, and support. If you can’t find what you’re looking for, reach out — we’re here to help.
Last updated: January 2026
Quick links: Shipping Policy · Return & Refund Policy · Contact Us · Vendor Info
How do I check my order status?
When your order ships, we’ll email tracking information (when available). Some orders ship in multiple packages, so you may receive more than one tracking number.
Can I change or cancel my order?
If your order hasn’t entered processing yet, we’ll do our best to help. Contact us as soon as possible with your order number. Once an item is in production or shipped, changes may not be possible.
Where do you ship?
At launch, we ship to the contiguous 48 United States + Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO addresses.
How much does shipping cost?
Standard shipping is $6.95 for orders under $50. Free shipping applies to orders $50+ (based on your subtotal after discounts and before taxes). Final shipping eligibility is always confirmed at checkout.
How long does delivery take?
Most orders arrive within 5–14 business days after shipment. Timing depends on the item and carrier, and occasional delays can happen.
Will my order ship in multiple packages?
Yes, sometimes. Some items ship from different fulfillment partners or locations. If your order ships in multiple packages, items may arrive on different days.
What is your return window?
Most items are eligible for returns within 30 days of delivery, except items listed as non-returnable (including many made-to-order / print-on-demand items). See the Return & Refund Policy for details and exceptions.
How do I start a return?
All returns must be authorized first. Email us at
support@adventuregetawaygear.com or use our
Contact Us page. Do not send returns to our business mailing address or the address on your package.
Do you require photos for defects or damage?
Often, yes. For many supplier-fulfilled or made-to-order items, we may require photos of the item, packaging, and shipping label (when available) before authorizing a replacement, refund, or return. In some cases, issues can be resolved without requiring a return.
When will I receive my refund?
If approved, refunds are issued to your original payment method. Processing times vary by bank/credit card provider after the refund is initiated.
Do you offer discount codes or promotions?
From time to time, yes. Promotions may have restrictions (dates, minimums, item exclusions, usage limits, or eligibility). Eligibility, final pricing, and shipping charges are always confirmed at checkout.
How do I contact support?
Email:
support@adventuregetawaygear.com
Phone:
(888) 717-5370
Contact form:
Contact Us
Support hours: Monday–Friday, 9:00 AM – 5:00 PM Central
Most messages get a reply within one business day.
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